FAQ’S

Check out our FAQs for more information!

What is the turnaround time of your custom embroidery digitizing and vector art services?

Our rush service completes projects in as little as 2-6 hours, with fewer revisions and immediate machine-ready output. Standard orders are finished within 2 to 24 hours depending upon the complexity of design.

What are your working hours?

Monday through Saturday: Available 24 hours Sunday: Not operating.

What software do you use for Vector Conversion or Tracing?

Our Vector Conversion processes employ CorelDRAW Graphics Suite 2022 and Adobe Illustrator 2023.

Do you provide free quotes?

Certainly, we offer complimentary quotes within just a few minutes. You can reach our 24/7 live support team or complete our "Get a Quote" Form.

How will you deliver and complete my order?

Your order arrives in your dashboard under the label 'delivered'. After you approve the file and complete payment to download it, the label changes to 'order completed.' We additionally provide you updates on delivery through your email.

How do I make the payment?

You can complete payment via PayPal or Credit / Debit Card according to your preference.

I do not exactly know how I want my design to be. Can you suggest?

Certainly, if you are uncertain what kind of digital embroidery file or vector file you need, you can connect with our 24/7 LIVE expert chat for consultation.

Can I place an order on Saturdays?

Absolutely! We are the leading digitizing company in the USA operating 6 days a week.

What do you use for custom embroidery digitizing?

Our embroidery digitizing work utilizes Wilcom Embroidery Studio Elements 3 alongside Tajima DG/ML V14.

How do I place an order?

Contact our round-the-clock live chat support and fill in the request form to place an order.

How do I track the progress of my raster to vector conversion or embroidery digitizing order?

It is straightforward. After placing an order with us, you receive access to your personal dashboard where all updates regarding your order are highlighted. We additionally send regular updates to your email.

What type and file quality do I need to submit for custom embroidery digitizing?

You can provide a jpg, gif, BMP, gif, pdf, ai, cdr, and eps format files. Concerned about quality? Superior the artwork, superior the final product. So, it is recommended to provide a relatively clear image with color separations.

Do I still need to pay if I do not like the artwork?

No. If you are unsatisfied with the artwork, you can simply request a free revision. You only need to complete payment once you approve the digital file and want to download your file.

Do I get the copyrights of my design?

Absolutely. After the design is delivered, you possess all the rights to it.

Don't do it alone.

To attain successful outcomes in your embroidery digitizing projects, it is better to collaborate with expert professionals like Digitizing.us.com.

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